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Shipping

DELIVERY RATE
Please note that Free Delivery shall only apply to the purchases more than RM300.00 in a single transaction/receipt

A flat rate of RM 10.00 (for Peninsular Malaysia; max. 2kg) or RM75.00 (Sabah & Sarawak; max. 5kg) will be charged as delivery fee for purchases less than RM300.00 in a single transaction/receipt and the postcode is within the Delivery Zone.

Whereas Delivery charges RM 25.00 (max. 5kg, for Penisular Malaysia) will be charged on any purchases in a single transaction/receipt and the postcode is not listed in the Delivery Zone.

Remark: We provide on-demand delivery for perishable product, such as fresh produce, recipe box, and artisan food items; therefore, the shipping fees is charged based on zone, instead of weight or value.

DELIVERY TIME　
Peninsular Malaysia: within 5 working days; Sabah & Sarawak: within 10 working days.

TRACKING YOUR ORDER
Method 1:  

  1. Check your email for your shipping confirmation.
  2. Look for your tracking number in the shipping confirmation. 
  3. Click the link in the tracking number to pull up your tracking info. 
  4. Copy and paste the tracking number if it's not a link.
Method 2: 
If you opt in at checkout to receive Messenger updates from your store. You will receive an order confirmation, a notification when your order is out for delivery and shipping updates.

If you haven’t receive your order after the delivery time frame, please contact us for further inquiry. We are working on the tracking system. 

Returns

All products purchased from www.rootsevolution.my are NOT returnable or refundable or exchangeable except for those with quality problems, e.g. goods with quality issues, damaged packaging or goods with short expiry date (less than six months). Return of the products is acceptable within 7 days upon receipt. Roots will bear the full cost of return. Please contact us for more details.