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Return & Refund Policy

ONLINE ORDER

1. Once you have selected a product that you wish to order via www.rootsevolution.my, you will then be shown (on the website) the charges you must pay including taxes, if applicable, and any applicable delivery charges.

2. Customer shall pay for the order in full at the time of ordering by providing us with your banking details from a bank acceptable to us, which we require in order to process your order. 

3. We shall not be obliged to supply the products to you until we have accepted your order. An order shall be formed and we shall be legally bound to supply the producst to you when we accept your order. Acceptance shall take place when we expressly accept your order by email to you, in the form of a document called "Order Confirmation" stating that we are accepting your order.
Until the time when we accept and confirm your order, we reserve the right to refuse the process of your order and you reserve the right to cancel your order.

CANCELLATION

1. The company (Vita Nature Network 002491090-V) may cancel an order if the product is not available for any reason. In this case, we will notify you and return payment that you have made. Refund will be credited into Customer's account depending on the period of time your financial institution required to arrange for the refund.

2. You are not allowed to cancel the order once a Confirmation of Order is issued. If you wish to seek further information or assistance, kindly contact our at 012-2981866or email to rootsorganicliving@gmail.com

RETURN 

All products purchased from www.rootsevolution.my  are NOT returnable or refundable or exchangeable except for those with quality problems, e.g. goods with quality issues, damaged packaging or goods with short expiry date (less than six months). 

You shall examine the goods immediately upon collection / delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer service  at 0122981866 or email to rootsorganicliving@gmail.com at the time of collection/ delivery within 7 working days; otherwise we shall have the discretion to refuse your claim.

 

Return of the products is acceptable within 7 days upon receipt. Roots will bear the full cost of return. Please Contact Us for more details.